Prices shown on the CoolCanopy.com website do include the cost of shipping to your location.

Most orders take between 10-14 days to arrive once your order has been placed.

Cancellation Policy

Custom Orders can only be cancelled if production for the order has not taken place yet.  In the event a custom order is cancelled and production for that order has taken place, the customer is still responsible for the entire payment of the custom order and any additional storage or transport fees associated with that order. Custom orders are non-refundable. CoolCanopy.com is not responsible for customers purchasing errors of merchandise.

Buying Decision Errors

Please make sure that the product you purchase is the correct item for your application,if you have questions please call us toll free at 866-892-7277.  incorrect purchases are accessed a 50% restocking fee. This restocking fee is based on the actual purchase price less actual shipping costs. Actual shipping costs are not credited back to the purchase price.

NON Custom Orders

If you wish to cancel your order BEFORE shipping has occurred, CoolCanopy.com will gladly provide a full store credit, refund the total amount by company check minus 3% of the total order, or credit the amount directly to your card minus 6% of the total order.

If you wish to cancel your order AFTER shipping has occurred you must call to receive a Return Authorization Number from our customer service staff or email us. Return shipping charges and arrangements will be the responsibility of the customer. We do not credit back shipping charges of the original purchase. There will be a 30% restocking fee of the purchase price in addition the actual cost to originally ship the product to your location will be deducted from your refund.

Our customer service department can be reached via e-mail at CoolCanopy@aol.com if you have any questions, comments, or concerns.  We appreciate your input and would love to hear from you.

MISSING BOXES :

When your order arrives, the customer is required to sign off on the freight company’s receipt verifying that the complete order has arrived in good condition.  It is the responsibility of the customer to verify that the number of boxes received matches the number of boxes listed on the freight carrier’s bill of lading. If the amount of boxes you receive does not match the amount of boxes stated on the freight carriers bill of lading it is the customers responsibility to make note of this on the freight carriers receipt. If the boxes appear to be in good condition simply sign the receipt noting that a box was missing from the order and immediately contact CoolCanopy.com at 866-892-7277.  We will then contact the manufacturer to advise them of the missing box and a new box containing the missing item will be immediately shipped to you at no charge to you.

VISIBLE DAMAGE TO BOXES:

When your order arrives it is the responsibility of the customer to verify that all boxes containing your order that are being received appear in good condition. If the correct number of boxes has been delivered and there is no visible damage of any boxes then simply sign the freight carrier’s receipt.  If after the freight carrier leaves you subsequently discover that while the boxes arrived in good condition the contents of that box was damaged. This is referred to as concealed damage see “Concealed Damage” below on how to proceed.  If visible damage is present to any of the boxes containing your order, the customer is responsible to open the damaged boxes and verify the contents are in good condition before signing off on the freight carriers receipt.  If damage to the contents of the box is present the customer can at this point either refuse delivery of the entire order of refuse delivery of that particular box if all other boxes appear to be in good condition. Make a notation on the freight carriers receipt that you are refusing delivery because your order arrived in damaged condition. At this point contact CoolCanopy.com at 866-892-7277 and we will contact the manufacturer who will in turn verify that your delivery or a portion thereof was refused because of damage and the manufacturer will immediately send you out a new order at no additional charge to you.

CONCEALED DAMAGE:

 After your order has been received and the boxes containing your order all appear to be in good shape. It is the responsibility of the customer to open and inspect the entire order within 2 days of its receipt.  If damage is present to an item whose box appeared to be undamaged this is know as concealed damage.  If concealed damage exists contact CoolCanopy.com to report the concealed damage and we in turn will contact the manufacturer who will send a replacement for the damaged item at no charge to you. When the item is delivered the freight carrier will at the same time pick up the item containing the concealed damage and return it to the manufacturer, again there is no charge to you for this service.

MISSING PARTS:

Boxes containing missing parts and damage caused by use of the merchandise for what it was intended are covered under the manufacturer’s warranty and are replaced at no charge to the customer.

Please remember that your signature on the freight company’s delivery form is very important! If you sign off on the freight company’s delivery receipt, then you have agreed that your complete order has arrived in good condition, and at this point the freight company will not reimburse us for any missing merchandise or damage merchandise that may have been caused during the shipping process. Replacement costs for any missing or damaged merchandise will then become the sole responsibility of the customer. So please make sure your complete order has arrived in good condition before signing off on the freight carrier’s delivery receipt form.  It is not recommended that you ask the freight carrier to drop off the shipment without you or your representative first inspecting your order, the freight company also deems this as an approved delivery signoff and will not reimburse us for any missing or damages caused in the shipping process.